Refund Policy
At Pexally LLC, we are committed to providing exceptional digital marketing services to our clients. However, we understand that there may be circumstances where a refund is necessary. Below is our refund policy to ensure transparency and fairness in our transactions.
Eligibility for Refunds
Refunds are considered under the following conditions:
- Service Non-Delivery: If the service(s) you have purchased was not delivered within the agreed-upon timeframe due to issues on our end, you are eligible for a full refund.
- Service Dissatisfaction: If you are not satisfied with our services, you must notify us within 7 days of delivery. We will review your concerns and, if valid, provide a partial or full refund depending on the nature of the issue.
- Billing Errors: If there has been an error in billing, such as duplicate charges, we will issue a refund for the incorrect amount.
Non-Refundable Services
The following services are not eligible for a refund:
- Services that have been fully delivered and approved by the client.
- Custom solutions or strategies that involve significant upfront work and have been initiated.
- Monthly digital marketing packages after the initial 7-day review period.
Requesting a Refund
To request a refund, please follow these steps:
- Email us at support@pexally.com with the subject line “Refund Request.”
- Include your full name, contact information, service details, and the reason for your refund request.
- Our team will review your request and respond within 5-7 business days.
Refund Approval Process
Once we receive your refund request, we will:
- Investigate the issue and verify the details provided.
- Contact you for any additional information or clarification.
- Approve or deny the refund based on the findings.
If approved, refunds will be processed within 10 business days and issued to the original payment method.
Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to reach out to us:
Email: support@pexally.com
Address: 2001 S Heather St, Cornelius, OR 97113
We value your business and are committed to resolving any concerns promptly and professionally.